Privacy Policy

Effective Date: March 1, 2026

Welcome to Jokabet Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect and process the following types of personal information:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, transaction history, betting preferences.
Financial Data: payment card details, bank account information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification.
To process your transactions and manage your account.
To communicate with you, including sending account updates, promotional offers, and customer support.
To improve our website, products, and services through analysis and research.
To prevent fraud and ensure the security of our services.
To comply with legal obligations and respond to lawful requests by public authorities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our services.
Legal obligation: to comply with UK gambling laws and regulations.
Legitimate interests: to improve our services, prevent fraud, and protect our rights.
Consent: where applicable, for marketing communications.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Third-party service providers who perform services on our behalf, such as payment processors, identity verification services, and IT service providers.
Affiliated companies within the Jokabet group.
Other parties with your consent or as otherwise disclosed at the time of collection.

We ensure that any third parties with whom we share your data provide an adequate level of protection.

5. International Transfers

Your information may be transferred to, and stored at, destinations outside the UK. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

The right to access your data.
The right to rectify inaccurate or incomplete data.
The right to erase your data, subject to legal obligations.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised content and advertising. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective from the date indicated at the top of this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Jokabet Casino
Privacy Officer
Email: [email protected]
Phone: +44 20 7946 0958
Address: 10 Downing Street, London, SW1A 2AA, United Kingdom